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Making Strategy Work
I have seen brilliant ideas fall to the way side because of poor communication and execution. But whose fault is it? Often there are many casualties along the way. A poorly executed strategy can...
Moving Employees From 'Have to' to 'Want To'
It’s not uncommon for executives to believe that they have a positive work culture, yet in reality, most still have problems typical of a negative reinforcement management style. The misinformed...
When Training to Competency Does Not Equal Competent Trainees
If you were to look at how your organization provides training, at what point are participants considered “competent” in the material? Or, better yet, do you even have a means for capturing...
If You’re Looking for Future Leaders, Bury Command and Control
If I stop to think about the number of hotel rooms I’ve stayed in throughout my career, it’s a bit mind-blowing. With nearly 40 years of consulting with clients, I’ve been in some of the...
Positive Leadership Impact
Anyone in a leadership role needs to be acutely aware of the impact on others around them, especially the people who report to him or her. Many organisations place emphasis on strategies and...
Asking the Right Questions
“If I had an hour to solve a problem and my life depended on the solution, I would spend the first fifty five minutes determining the proper question to ask, for once I knew the proper question, I...
Performance Management Is Not What You Think
Almost 30 years ago, I wrote a comprehensive book titled Performance Management (now in its fourth edition). I used the term to include everything an organization does to bring out the best in...
Why Some Managers Fail at Getting Effective and Efficient Performance
To succeed in business today, everything must constantly be scrutinized. As such, leaders and managers are forced to evaluate and reevaluate performance; specifically the performance of their people...
“Let Me Speak to Your Supervisor”
Does customer service have to be a thing of the past? Even the Superbowl ad from CarMax, an online used car buying service, brought to light the strong and effective customer service standards...
New Year’s Resolutions: Beware!
The origin of New Year’s Resolutions can be linked to pre-Christian times in Rome, thousands of years ago. So every year about this time, I ask audiences where I speak how many made New...
Want Discretionary Effort? 10 Things (for leaders) to Avoid in the New Year
It’s that time of year when we are inundated with what we should do to start the new year off right. I would be remiss if I didn’t offer advice of my own; the only difference is these are things...
How to Navigate Bonus Season
Bonus season can be a tough time for managers. They have to make difficult decisions about who to reward and how to best reward them. Recent years have been especially challenging. Many companies...