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Asking the Right Questions
“If I had an hour to solve a problem and my life depended on the solution, I would spend the first fifty five minutes determining the proper question to ask, for once I knew the proper question, I...
Performance Management Is Not What You Think
Almost 30 years ago, I wrote a comprehensive book titled Performance Management (now in its fourth edition). I used the term to include everything an organization does to bring out the best in...
Why Some Managers Fail at Getting Effective and Efficient Performance
To succeed in business today, everything must constantly be scrutinized. As such, leaders and managers are forced to evaluate and reevaluate performance; specifically the performance of their people...
“Let Me Speak to Your Supervisor”
Does customer service have to be a thing of the past? Even the Superbowl ad from CarMax, an online used car buying service, brought to light the strong and effective customer service standards...
New Year’s Resolutions: Beware!
The origin of New Year’s Resolutions can be linked to pre-Christian times in Rome, thousands of years ago. So every year about this time, I ask audiences where I speak how many made New...
Want Discretionary Effort? 10 Things (for leaders) to Avoid in the New Year
It’s that time of year when we are inundated with what we should do to start the new year off right. I would be remiss if I didn’t offer advice of my own; the only difference is these are things...
How to Navigate Bonus Season
Bonus season can be a tough time for managers. They have to make difficult decisions about who to reward and how to best reward them. Recent years have been especially challenging. Many companies...
Heroes for Humanity: Using the Science of Behavior Analysis to Change the Way the World Works
Bart Weetjens wanted to do something to benefit the world, and using his ‘HeroRATs’ he is doing just that. The technology of rat training is based on the science of behavior analysis. As...
Tangible Ways to Reinforce Ethics in Your Organization
As ethics continues to erode in varying degrees in the corporate world today, here are some concrete steps employers can take to reinstate or reinforce ethical behavior in their...
Avoid the Slippery Slope by Promoting Ethical Behavior
Even the slightest ethical compromises can lead to devastating consequences. That’s why leaders must create clear ethical guidelines and enforce them whenever decisions are made.
Are Fires Running Your Organization?
I’m amazed at the epidemic of firefighting that has taken over organizations. Stretched organizations are asking people to do more with less and to maintain or grow the business, yet these same...
Being Authentic Works
When people are authentic they project a presence that is self-assured. When I think about people who stand out, they are those who are comfortable with themselves. They are self-assured and yet...